Refund & returns

Before your phone ships

You can cancel your order for a full refund, including shipping, any time before your phone ships or is picked up. If you asked for an app that isn't on our list and we can't allow it, we'll contact you first, and you can cancel for a full refund.

After you receive your phone

Because we set up each phone for you, we can't take it back once you have it. The only exception is a phone that arrives damaged or doesn't work: tell us within 7 days of receiving it, and we'll repair or replace it, or refund you if we can't.

Shipping costs

If your phone arrived damaged, we pay to ship it back to us and to send you the repaired or replacement phone.

How to ask for a refund

Reply to your order confirmation email with your order number. Card refunds go back to the card you paid with.